Email is the fastest way to reach me, and every message is read by me personally.
Help with an engagement
If you are a current client, email me with your name, your organisation and a short description of the issue. If the matter concerns a specific deliverable or system, include enough detail — the environment, what you expected and what happened — for me to start on it without a round of follow-up questions.
Invoices and payments
For a question about an invoice, a charge or a refund, email me with the invoice number and the date and amount involved. Billing terms are set out in your engagement agreement and summarised in the Terms of Service.
Privacy requests
To ask what information I hold about you, or to have it corrected or deleted, email me with the subject line “Privacy request”. The Privacy Policy explains what I collect and how I use it.
New enquiries
If you are considering an engagement, start with the problem you are trying to solve. The services overview describes the kinds of work I take on.
Location
I am based in Round Rock, Texas (US Central Time).